24/7 Live Toll Free Support
Dispatching of Key Vendors as Necessary
US-Based Managed IT HelpDESK Team
Live Technical Support as a Key Part of your Team. A Single Call for Workstation, Network, or Application support
US-Based Managed IT HelpDESK Team
Dispatching of Key Vendors as Necessary
US-Based Managed IT HelpDESK Team
Secure Remote Desktop Support, Corporate Network Administration Professionals, Specialty Support for Custom Solutions
Dispatching of Key Vendors as Necessary
Dispatching of Key Vendors as Necessary
Dispatching of Key Vendors as Necessary
Onsite Technical Services and/ or Dispatching of your Outside Vendors if needed to keep things running at 100%
Electronic Incident Tracking
Notifications and Reporting of Incidents
Notifications and Reporting of Incidents
Electronic Incident Tracking and Reporting with Client Follow-up for a Complete "Close-the-Loop" Process
Notifications and Reporting of Incidents
Notifications and Reporting of Incidents
Notifications and Reporting of Incidents
Keeping Users, Management, and Outside Partners Notified of Incidents, Status Changes, and Trends at the HelpDESK
End-user Survey System
Notifications and Reporting of Incidents
End-user Survey System
Automated End user Survey System to Confidently let us know that are are Exceeding Expectations at all times
Providing Detailed Technical Information
Providing Detailed Technical Information
Providing Detailed Technical Information
The ability to Provide Organization-Specific Policy and Procedural Information to Staff at any time and as they need it
Secure Remote Control Support
Providing Detailed Technical Information
Providing Detailed Technical Information
Secure Remote Control Desktop Support to make Real-time Troubleshooting and Support as Easy and secure as possible
HW, O/S, Application Remediation
Providing Detailed Technical Information
HW, O/S, Application Remediation
Hardware, Operating Systems, Peripherals,
Connectivity and even Standardized Desktop Application Technical Support
IT Administrative Services
Centralized Resource Management
Centralized Resource Management
Administrative Tasks including New Hire Processing, Separation Processing, and Provisioning of Centralized Resources
Centralized Resource Management
Centralized Resource Management
Centralized Resource Management
Complete Resource Management including your Firewalls, Active Directory, Backups, and more available under our itOPS Program
Documentation Administration
Centralized Resource Management
Documentation Administration
Customized Knowledgebase to keep track of and share critical technical information for superior communications and support